Office & Customer Support Coordinator
Full Time • Irving
About Us:
Visionz Designs is a fast-growing apparel production company specializing in high-quality screen printing, embroidery, retail finishing, and fulfillment. We’re known for precision, creativity, and delivering top-tier custom products for clients across the country.
Visionz Designs is a fast-growing apparel production company specializing in high-quality screen printing, embroidery, retail finishing, and fulfillment. We’re known for precision, creativity, and delivering top-tier custom products for clients across the country.
We’re seeking a reliable, detail-oriented Office & Customer Support Coordinator to join our team. This hybrid role is perfect for someone who thrives in a dynamic startup environment and is excited to take ownership of both customer service and internal team support.
What You’ll Do:
What You’ll Do:
- Greet visitors and manage the front desk as the first point of contact
- Keep reception and kitchen areas stocked with essentials (coffee, water, reception fridge, etc.)
- Receive incoming mail and packages; route them to the correct department or team member
- Monitor cleaning staff to ensure tasks are completed and supplies are stocked properly
- Answer incoming calls and transfer them to the appropriate department (sales or warehouse)
- Answer customer support emails for our 3PL client (Shopify-based brand with ~100 orders/day)
- Provide order updates, process discount codes, and escalate refund/chargeback requests as needed to management
- Track warehouse employee attendance (noting late arrivals, early departures, or missed/late lunches)
- Distribute warnings/notices for policy violations prior to termination (with owner approval)
- Collaborate with management on process improvements and team communication
What We’re Looking For:
- Strong organizational and communication skills
- Professional and approachable demeanor (front desk presence)
- Comfortable navigating Shopify or willing to learn quickly
- Ability to handle confidential employee information with discretion
- Dependable and detail-oriented work style
- Previous office/admin, customer service, or HR experience a plus but not require
Benefits:
- Health Insurance – QSEHRA (Health Reimbursement Arrangement)
- Retirement Plans – 401(k) with company match
- Paid Time Off – generous vacation, sick leave, and holidays
- Growth opportunities within a fast-paced startup
Compensation: $13.00 - $15.00 per hour
A little bit about us...
The Art of Apparel Creation
At Visionz Designs, we don’t just print—we bring ideas to life.
Specializing in premium screen printing, embroidery, retail finishing, and fulfillment, we partner with brands, businesses, and creators to transform their designs into high-quality, wearable art.
With a passion for craftsmanship and a commitment to excellence, we focus on delivering vibrant prints, precise embroidery, and professional finishing touches that elevate your brand.
Whether you need custom apparel, private label solutions, or full-scale production, Visionz Designs is here to make your vision a reality.
(if you already have a resume on Indeed)